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Google Service Desk Manager Google Procurement Organization India, Karnataka, Bengaluru 289509317
10.06.2024
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Minimum qualifications:
Preferred qualifications:
- Bachelor's degree in Supply Chain and Operations Management, Finance, or Business or equivalent practical experience.
- 7 years of experience in multi-disciplined procurement, leading strategy development, execution and sourcing or a related function.
- 3 years of experience managing category strategies and sourcing teams across multiple categories for both goods and services in the indirect category space.
- Experience in managing and overseeing operations related to risk management, ensuring adherence to defined processes, accuracy, and timelines.
Preferred qualifications:
- Master's degree or PhD in Procurement, Supply Chain Management, or a related field.
- Experience in implementing process improvements, automation, and standardization within outsourced operations to streamline PR/PO processes and helpdesk functionalities.
- Experience in collaborating with cross-functional teams to maintain high-quality helpdesk services and satisfactory resolution of queries.
- Experience in data analysis and reporting, with the ability to analyze performance metrics and SLAs of partners and generate reports to monitor compliance and effectiveness.
- Knowledge of procurement systems and tools, such as SAP, Oracle, or Coupa, and experience using these systems to manage procurement operations.
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