Job Responsibilities:
- Ensure team operates effectively by adhering to implementation methodology and policies
- Manage client and partner expectations and understanding
- Exhibit ownership of onboarding experience and client satisfaction
- Maintain a client-first culture among the team through open dialogue, encouragement of feedback, and attracting and/or retaining superior talent
- Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
- Foster a culture of teamwork with partners and within the Implementation team
- Develop, scope, and execute on internal initiatives as assigned
- Work with partners in Operations and Product Management to streamline processes
- Utilize management reports and metrics to ensure success in meeting the team’s objectives
- Oversee employee team adherence to policy and procedures along with maintaining awareness of business risk and ownership of issues when they arise
- Manage team capacity and proactively manage expenses
Required Qualifications, Capabilities, and Skills:
- Comprehensive knowledge of Treasury Services and/or Custom Card
- Bachelor’s degree and 3+ years of relevant experience
- 4+ years of management experience
- Experience in coaching or mentoring employees and proven ability to successfully manage conflict
- Experience in risk awareness and skills to develop and ensure quality program set ups
- Excellent verbal, written, interpersonal, and organizational skills
- Strong presentation and negotiating skills
- Excellent verbal and written communications skills
- Strategic thinker with the ability to manage conflict
- Demonstrated team building skills and ability to work in a team environment
- Experienced in managing conflict and adapting to change
Qualifications, Capabilities, and Skills:
- Prior senior project management experience
- Master’s Degree (MBA)
- Knowledge of the Risk and Control Self-Assessment framework and testing
- Ability to provide quantifiable management reporting
Some travel required (20%) to visit clients and internal partners