JPMorgan Client Onboarding Executive Director 

United States, Illinois, Chicago 

288922497

Job Responsibilities:

• Ensure team operates effectively by adhering to implementation methodology and policies
• Manage client and partner expectations and understanding
• Exhibit ownership of onboarding experience and client satisfaction
• Maintain a client-first culture among the team through open dialogue, encouragement of feedback, and attracting and/or retaining superior talent
• Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
• Foster a culture of teamwork with partners and within the Implementation team
• Develop, scope, and execute on internal initiatives as assigned
• Work with partners in Operations and Product Management to streamline processes
• Utilize management reports and metrics to ensure success in meeting the team’s objectives
• Oversee employee team adherence to policy and procedures along with maintaining awareness of business risk and ownership of issues when they arise
• Manage team capacity and proactively manage expenses

Required Qualifications, Capabilities, and Skills:

• Comprehensive knowledge of Treasury Services and/or Custom Card
• Bachelor’s degree and 3+ years of relevant experience
• 4+ years of management experience
• Experience in coaching or mentoring employees and proven ability to successfully manage conflict
• Experience in risk awareness and skills to develop and ensure quality program set ups
• Excellent verbal, written, interpersonal, and organizational skills
• Strong presentation and negotiating skills
• Excellent verbal and written communications skills
• Strategic thinker with the ability to manage conflict
• Demonstrated team building skills and ability to work in a team environment
• Experienced in managing conflict and adapting to change

Qualifications, Capabilities, and Skills:

• Prior senior project management experience
• Master’s Degree (MBA)
• Knowledge of the Risk and Control Self-Assessment framework and testing
• Ability to provide quantifiable management reporting