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JPMorgan Client Onboarding Executive Director 
United States, Illinois, Chicago 
288922497

20.07.2024

Job Responsibilities:

  • Ensure team operates effectively by adhering to implementation methodology and policies
  • Manage client and partner expectations and understanding
  • Exhibit ownership of onboarding experience and client satisfaction
  • Maintain a client-first culture among the team through open dialogue, encouragement of feedback, and attracting and/or retaining superior talent
  • Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
  • Foster a culture of teamwork with partners and within the Implementation team
  • Develop, scope, and execute on internal initiatives as assigned
  • Work with partners in Operations and Product Management to streamline processes
  • Utilize management reports and metrics to ensure success in meeting the team’s objectives
  • Oversee employee team adherence to policy and procedures along with maintaining awareness of business risk and ownership of issues when they arise
  • Manage team capacity and proactively manage expenses

Required Qualifications, Capabilities, and Skills:

  • Comprehensive knowledge of Treasury Services and/or Custom Card
  • Bachelor’s degree and 3+ years of relevant experience
  • 4+ years of management experience
  • Experience in coaching or mentoring employees and proven ability to successfully manage conflict
  • Experience in risk awareness and skills to develop and ensure quality program set ups
  • Excellent verbal, written, interpersonal, and organizational skills
  • Strong presentation and negotiating skills
  • Excellent verbal and written communications skills
  • Strategic thinker with the ability to manage conflict
  • Demonstrated team building skills and ability to work in a team environment
  • Experienced in managing conflict and adapting to change

Qualifications, Capabilities, and Skills:

  • Prior senior project management experience
  • Master’s Degree (MBA)
  • Knowledge of the Risk and Control Self-Assessment framework and testing
  • Ability to provide quantifiable management reporting

Some travel required (20%) to visit clients and internal partners