Capital One Manager Product Management Marketing Technology 

United States, Virginia, Richmond 

288129931

West Creek 5 (12075), United States of America, Richmond, Virginia Manager, Product Management, Marketing Technology

In this role, you’ll be an innovative leader who introduces and enhances exciting new products to drive growth and meet the needs of existing clients. You will own your own roadmap and continually evolve the MarTech strategy, with a specific focus on Salesforce Marketing Cloud, Salesforce Sales cloud and Relationship Manager tooling.

On any given day you’ll be:

• Empowered. A leader on the MarTech & Execution team driving innovative change in the way we market to customers and manage their small business spending

• Learning constantly. Work deeply with technologists, business partners and data scientists to build cutting edge solutions that delight our customers through empathy, critical thinking, and listening for unspoken needs

• Inspired by data. Leveraging data to make real-time decisions that benefit our customers and stakeholders

• Sharing openly. Telling stories that change the way people think about building products and solving problems, and that illustrate the power of what software can do to make them even better

• Managing the business. Our products and technology solutions empower both our customers’ businesses and our business, and you are at the heart of both

• Succeeding strategically. Solving the right problem and questioning the wrong one; knowing when to say no, and when to say an enthusiastic yes

Here is what you will bring to the table:

• Curiosity. You ask why, you explore, you're not afraid to blurt out your crazy idea, or follow an email chain for weeks to find someone with an answer.

• Passion for the end-user. You are relentless in identifying unmet needs and translating them into delightful experiences in a platform our team uses every single day

• Communication. You can communicate complex ideas clearly, your team knows their priorities and why they’re doing what they’re doing. Maybe you’re an introvert, or maybe you’re an extrovert, but nobody accuses you of keeping them out of the loop.

• Collaboration

What you’ll do:

• Drive Growth: Continuously identify opportunities to drive resilient growth and value, finding new, creative ways to solve problems, meet business requirements for high value initiatives

• Develop and own Strategic Roadmap: Working with Business and Field stakeholders, you’ll build a roadmap that supports a growth agenda and manage one or more teams of technologists to deliver against that roadmap

• Platform Enhancements: Working with various design, product, and technical stakeholders, you’ll work to identify high value enhancements, define requirements, and deliver measurable results for the business and Field associates

• Well Managed: Work with Risk and Privacy resources to ensure that our Field and our platforms meet all regulatory requirements

The ideal candidate should:

• Have technical understanding of CRM tools; Salesforce and data platform experience is a plus

• Demonstrate experience solving complex problems with cross-functional stakeholders

• Demonstrate experience developing a strategic roadmap that balances stakeholder intent and well-managed activities

• Demonstrate experience managing the day-to-day work for an engineering team, as well as developing a strategic roadmap that drives innovation and inspires technologists to do their best work

• Experience working with Engineering, Design, Business stakeholders, and/or Field Sales Associates

• Experience working with and managing multiple technology vendors

In this role, you’ll be expected to demonstrate proficiency in five key areas

• Human Centered

  • You’ll define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin-slice MVP grooming

  • You’ll leverage customer insights to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria

  • You’ll obsess over UX/UI patterns and seek to create world class, omni-channel experiences

• Business Focused

  • You’ll own and prioritize the near-term product roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes

  • You’ll utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for the immediate team

• Technology Driven

  • You’ll understand and leverage technology and end-state architecture vision to partner with technology team to drive comprehensive design decisions out of white space technical problems

  • You’ll share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies alongside Tech Lead

  • You’ll deliver value by creating reusable, extensible and resilient capabilities and proactively identify opportunities when key metrics on security, resilience and performance are not performing

• Integrated Problem Solving

  • Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible

  • Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer

• Transformational Leadership

  • You’ll develop and communicate a 6-month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments, and proactively build relationships with those outside of your immediate team resulting in horizontal influence

  • You’ll Contribute to team culture and recruiting by leading activities to attract and retain top talent and mentoring and developing junior product associates
    

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 3 years of product management experience or at least 3 years of experience in product design, agile delivery, business analysis, data science, or software engineering

Preferred Qualifications:

• Bachelor’s Degree in Computer Science or Engineering

• MBA or Master’s degree

• 2+ years of experience in Agile product management

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.