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Apple APAC Learning & Development Senior Manager - Retail Customer Care China, Guangdong Province, Shenzhen 286318807
01.06.2024
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Description
- Identify leadership and management needs and develop effective training programs to build skills for the future. - Ensure the proper documentation is effectively developed, stored and maintained. - Monitor implementation and effectiveness of training and development initiatives. - Contribute to designing and developing the organization to build skills for the future while creating high employee satisfaction - Serve as champion for improvement and inspire innovation and creativity in learning solution, learning technology - Partner with vendor managers in tailoring learning solutions suitable for the operation of sourcing vendors - Manage discovery center hardwares and learning programs
Key Qualifications
- A minimum of 5-7 years experience shaping and driving training programs with visible results and 4-5 years managing a team of direct reports
- Demonstrated ability to inspire change in a matrix organization
- Shown experience in shaping and implementing complex regional programs and initiatives, driving and leading multiple implementation projects at a time
- Shown ability to design and build learning plans linked to organization goals
- Experience in a Call Centre organization is a plus
- Excellent planning, organization and implementation skills
- Superb verbal and written communication
- Strong problem solving abilities
- Demonstrated ability to work independently in areas of ambiguity
- Ability to build effective relationships in a cross-functional team environment with demonstrated success in managing international collaborations
- Strong listening skills and consistent attention to details
- Deep understanding of adult learning and instructional design concepts and techniques, including design and coaching techniques and framework, and learning evaluation
- Experience in interacting with and influencing all levels of Management
- Ability to work a flexible schedule and embrace change enthusiastically
- High level of ethics, values, trust and integrity
Education & Experience
Bachelor's Degree or equivalent experienceCoaching/Training Qualification would be advantageous
Additional Requirements
- - Customer focused, detail oriented individual with ability to maintain a positive attitude in high-stress and fast-paced work environment
- - Drive for quality results and demonstrates high degree of determination
- - Adaptive to changing technologies, process and environments
- Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
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