Responsibilities
- You will proactively partner with customers to sustainably increase consumption of SAP BTP services, and coordinate activities with the Account Team.
- You analyze the big picture, have expertise with digital transformation, and coach on technical and business architectures.
- You are the primary SAP BTP strategic point of contact and will orchestrate success resources across SAP and customers, as described in the SAP BTP engagement model.
- You will analyze your customer’s technical needs and execute consumption plans for your assigned customers.
- You will provide recommendations and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap.
- You will be a voice of the customer to internal SAP stakeholders.
- You will work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.
- A BTP-CSP Advisor may also be assigned to fulfill a customer’s premium subscription services.
Role Requirements
You will excel in this role if:
- You have 3-4 years of experience working in the IT Industry. Your background could be
- Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.
- You have deep understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.
- You have foundational knowledge of public cloud platforms and providers (e.g.Microsoft Azure, Amazon Web Services, Google Cloud, etc.) Certifications in enterprise architecture are a plus.
- You have great communication and presentation skills. Familiarity with design thinking methodology is a plus.
- You can navigate complex organizational dynamics both internally at SAP, as well as externally with customers and partners.
- You can continuously learn and adapt to the unique business and cultural practices of each region/country.
- You have a focus on customer service mindset and customer empathy.
- You have a passion for learning new technologies and enjoy problem solving.
- You are fluent in English and Dutch. French is an asset.
We pride on a work environment that is inclusive and diverse. Every idea and perspective are valued.
We win with inclusion
Successful candidates might be required to undergo a background verification with an external vendor.