SAP Customer Success Partner Senior Advisor - Signavio 

Belgium, Flemish Brabant 

216664677

ROLE DESCRIPTION

• Manage the overall customer relationship in close alignment with sales.
• Accountable for customer’s overall success, including renewals, adoption of SAP Signavio’s solutions, customer health, and satisfaction.
• Develop a joint success plan based on customer’s business goals.
• Maintain strategic alignment with customer and drive goal achievement.
• Conduct periodic customer reviews.
• Identify renewal risk and collaborate with internal teams to ensure a successful renewal.
• Identify upsell opportunities.
• Act as an interface between product management and the customer to drive product development.
• Serve as the voice of the customer and share insights about customer use cases and issues with SAP Signavio’s Product team.
• Collaborate with Professional Services for customer enablement and deployments.
• Leverage customer relationships for prospect references & Marketing stories and identifying commercial opportunities.

EXPERIENCE

• 6+ Years’ experience in business process management or process consulting
• Prior experience in Customer Success Management, Technical Account Management.
• Profound experience in large enterprise business transformations covering the implementation journey and customer value realization.
• Proven ability to collaborate, build strong relationships and lead the conversation from executive level down with customers and within SAP.
• Deep understanding of Saas Business Process Management technology or closely related.
• Demonstrated ability to manage priorities in complex problem-solving scenarios.
• Fluent in English. Dutch and French would be a plus.