Monday Business Support Tech Lead 

Italy, Abruzzo, Chieti 

282541980

• Act as a primary point of contact to client facing teams, resolve/escalate tickets.
• Coach and support team members.
• Initiate and lead projects/initiatives driving process improvements.
• Resolve/elevate all internal system-related issues, such as Salesforce.
• Create processes/policies where applicable.
• Document and maintain all processes into the team’s KB.
• Have a great understanding of the organization, and direct requesters to the right resource as fast as possible.

• 5+ years of experience in technical support or a related role, with at least 2 years in a leadership position.
• Strong understanding of business support systems and processes (e.g. Salesforce).
• Proven experience in project management and process improvement.

Skills:

• Excellent leadership and team management skills.
• Strong problem-solving and analytical abilities.
• Proficiency in relevant technologies and tools (e.g., CRM systems, ticketing systems).
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.

Preferred Qualifications:

• Experience in SaaS environments.
• Salesforce administration..