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Monday Business Tech Support Specialist London 
Italy, Abruzzo, Chieti 
200124099

27.06.2024

The Business Support Representative will work cross-functionally with BizOps, Billing, and Finance, as well as with R&D to coordinate and drive the resolution of both technical and procedural issues. In addition, he/she will be continuously improving processes to minimize repeating issues.

About The Role

The Business Support Representative will work cross-functionally with BizOps, Billing, and Finance, as well as with R&D to coordinate and drive the resolution of both technical and procedural issues. In addition, he/she will be continuously improving processes to minimize repeating issues.

  • Act as a primary point of contact for sales, customer success, and partners.
  • Resolve/elevate all internal system-related issues, such as Salesforce.
  • Create processes/policies where applicable.
  • Document and maintain all processes into the team’s KB.
  • Have a great understanding of the organization, and direct requesters to the right resource as fast as possible.
  • Challenge every ad-hoc solution, and pursue the relevant teams to implement permanent solutions.
  • Adhere to the team’s KPIs, from SLOs to all quality of work measurements.
Your Experience & Skills
  • 1- 3 years experience in client-facing roles.
  • Business acumen and understanding of the selling process.
  • Excellent communication skills in English (written and verbal).
  • Fast and independent learner.
  • Analytical skills.
  • Ability to quickly adapt to a continuously changing environment.
  • Effectively work with cross-functional remote and local teams.
  • Experience in SaaS environments - Advantage.
  • SalesForce knowledge - Advantage.
  • B.Sc in Industrial Engineering or a similar field - Advantage.

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