EY Experience Management/Resource Management Senior 

Canada, British Columbia, Vancouver 

274819129

Your key responsibilities

As an EM Senior, you will be responsible for; and capacity management supporting deployment; development of the Consulting client-serving professionals. You will be responsible for reporting requirements in order to effectively deploy client-serving professionals and provide them with meaningful career experiences. You'll receive regular supervision on a day-to-day basis to set appropriate priorities.

Deployment:

• Support Consulting EM SSL Leads in addressing complex scheduling assignments.
• Conduct skill and bio/CV searches that focuses on matching project need(s) with required skills, development opportunities and project risk.
• Assist with the creation/maintenance of accurate personnel and client project schedules.
• Proactively identify resources that will become availability in short term (i.e. next 2-3 weeks)
• Proactively monitor and highlight unassigned resources in order to minimize unassigned time
• Regularly communicate material schedule changes to the appropriate Experience Manager
• Communicate regularly with Experience Management team on the status of staffing requirements
  

Teaming:

• Demonstrate effective teaming with EM team(s) by proactively/creatively responding to requests.
• Involved in ad hoc projects as required (i.e. task forces, reporting, process improvement committees, training manuals etc.)
• Identify ways to improve Experience Management processes
• Participate in the orientation of new hires by providing an overview of the Experience Management function and operating model
• Partner with the Talent Team (i.e. HR) on Performance Management initiatives
• Actively supports Experience Management enablers including Retain; EYA; EY Discover; Mercury, etc.
• Work with peers across the Canadian EM team by contributing to EM priorities; task forces; and/or projects
  

Reporting:

• Act as a subject matter resource on EM tools/enablers
• Assist with the creation of Service Line; Market and/or Competency reporting including utilization performance; forecasts; variance analysis; and capacity management analytics
• Create reports and pivot tables for deployment data

Skills and attributes for success

• Experience staffing consulting roles/professionals
• Advanced Microsoft Excel skills
• Proficient in other Microsoft applications
• Strong analytical skills, with attention to detail
• Proven client service focus, with an ability to resolve issues quickly, with a sense of urgency
• Strong problem-solving skills
• Flexible in adapting to constantly changing priorities
• Outstanding teamwork and interpersonal skills
• Confident at working independently and a self-starter
• Adept at handling multiple tasks, with strong organizational skills
• This role involves interaction with internal and external clients and professionals nationally and globally. Professional competency in the English language is therefore a requirement of this role. Bilingualism in both French and English is considered an asset.

To qualify for the role, you must have:

• 3-5 years of relevant work experience
• Experience in a professional services firm desirable
• Bachelor's degree, or equivalent work experience

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

The salary range for this job in British Columbia is $59,200 to $88,800. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.