Samsung Senior Product Manager - Digital Experience 

Canada, British Columbia, Vancouver 

535099614

Role and Responsibilities

• Provide a best-in-class user experience for the Samsung Knox web portal, delivering the right messaging and a brand-enhancing experience to our enterprise customers
• Closely collaborate with the product strategy and marketing team to ensure the best positioning of each product throughout the customer journey to maximize cross and upsell
• Create a content architecture and plan designed to provide the right information to the right people at the right time
• Set clear goals and strategy, including how the website should evolve to meet customer information needs
• Actively review and refine the online experience of customers, ensuring that site content, organization, and user experience are designed with a customer-first mindset
• Closely collaborate with data analytics, UX design and research, engineering, QA, operations and business teams to ensure the product vision and roadmap gets executed
• Define and articulate business requirements including the rationale behind feature changes in order to drive product clarity
• Balance shifting priorities, limited resources, and dependencies; change direction quickly where necessary
• Define and track key performance indicators (KPIs) on website and user metrics, including traffic, engagement, and conversion to identify customer needs, pain points, and opportunities
• Identify improvement opportunities in the product management process that best maximize efficiency and continuously evaluate innovation for the product, including market and competitive research

Skills and Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, or a related field

• At least 8 years of customer and UX-focused product management experience, ideally focusing on enterprise customer facing web applications

• Domain knowledge of cloud-based solutions includingenterprise mobility management

• Exceptional interpersonal and communication skills, with an emphasis on stakeholder management, negotiation and persuasion, and comfortable working across different cultures and time zones

• Proficient in creating product requirement documents and utilizing tools such as confluence and JIRA

• Knowledge of web analytics tools (e.g. Google Analytics), Search Engine Optimization (SEO), and web optimization

• Technical experience gained in software development, systems integration or solutions architecture

• Experience across multiple software development methodologies, specifically Agile

• Highly organized with a strong sense of ownership and accountability

• Ability to confidently deal with ambiguity and uncertainty

• An aptitude to learn and to innovate in a rapidly changing environment

The salary range for this role is expected to be between $94,902 to $147,400 and reflects base salary only. Actual pay will be determined based on a number of factors and may vary depending on job-related knowledge, competencies, qualifications, relevant skills and experience.

The total rewards package for a Regular Full-Time employee may include variable incentive, savings matching (RRSP/TFSA/NRSP), extended health and dental benefits with spending accounts, wellness and well-being benefits, development opportunities, and other employee perks.