Elementor Technical Customer Experience Specialist Web Creators - 

Serbia 

273221116

• Master Elementor’s technology and the different services we offer our customers.
• Learn the inner workings of our tools to become part of our select team of technical support experts.
• Triage new customer requests and drive the best course of action for their resolution.
• Communicate with Elementor’s customers and resolve complex issues.
• Proactively engage with customers and facilitate their use of our products.
• Utilize different communication tools to enhance customer experience and maintain the high availability of our support functions.
• Collaborate with other team members and departments to generate greater knowledge and contribute to an enhanced customer experience.
• Develop your customer service skills and expand your professional expertise.

Must haves:

• Knowledge and strong proficiency in Elementor and Elementor Pro (minimum three websites, live or self-hosted)- Must
• Extensive experience and understanding of HTML, CSS, and JavaScript- Must
• Experience with web development and inspection tools and HTTP status codes.
• Experience with web servers and infrastructure, hosting, cloud, and SaaS.
• Understand WordPress fundamentals (post types, permalinks, template hierarchy, WordPress interaction with SQL Database, etc.)-An advanced
• Experience with hosting and domains (FTP, cPanel, or Plesk).
• Ability to analyze and solve complex technical problems.
• Ability to explain technical information in written English (to non-English speakers) so that it can be easily understood.
• Ability to work in a fast-paced, multi-tasked environment.
• A team player who can also work independently in a remote setting.
• Exceptional courtesy, patience, and an overall “people person” with excellent service and soft skills.

An advantage:

• Experience with developing a WordPress theme and plugin.
• Knowledge of SMTP, htaccess.
• Knowledge of web application integration.