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Elementor Tier 2- Technical Customer Experience Specialist Web Creators APAC India 815259237
25.03.2025
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Responsibilities
- Collaborate with other team members and departments to generate greater knowledge and enhance customer experience.
- Stay in the loop regarding Elementor’s new technology and get to know the different services we offer our customers.
- Learn the inner workings of our tools to become part of our select team of technical support experts.
- Triage new customer requests and drive the best course of action for their resolution.
- Communicate with Elementor’s customers and liaise their service requests to our professional teams.
- Proactively engage with customers and facilitate their use of our products.
- Use different communication tools to enhance customer experience and maintain the high availability of our support functions.
- Continually enhance your customer service skills and develop your professional expertise.
- Share both positive and negative feedback to enhance the performance of your team.
- Knowledge and strong proficiency in Elementor tools - a must.
- Experience with WordPress, HTML, CSS, and JavaScript - a must.
- Experience with web servers and infrastructure, hosting, cloud, and SaaS - a must.
- Experience with web development and inspection tools.
- Knowledge of PHP and other coding languages - an advantage.
- Web design/development background - an advantage.
- Knowledge of web applications.
- Ability to analyze and solve complex technical problems.
- Ability to fluently communicate complex technical ideas in written English.
- Ability to break down a technical process and patiently guide others through it.
- Organized, methodical, transparent, and exceptionally courteous.
- A team player who can also work independently in an at-home environment (offshore Israel).
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