SolarEdge Technical Support Team Lead 

India, Karnataka, Bengaluru 

272990223

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

What will you be doing?

• Lead, mentor, and develop a team of technical support specialists, fostering professional growth and teamwork.
• Handle and resolve complex customer issues, ensuring timely and effective solutions while maintaining a high standard of customer service.
• Serve as an escalation point for unresolved technical problems and provide guidance to team members in handling challenging customer interactions.
• Conduct regular team meetings, and performance reviews, and provide constructive feedback to improve team performance.
• Monitor team performance metrics, ensuring that service levels and performance targets are met or exceeded.
• Exhibit excellent interpersonal skills, building and maintaining strong relationships with customers, peers, and managers.
• Demonstrate a general understanding of Microsoft Office products and utilize them effectively in daily tasks.
• Prepare periodic reports and use business analytics platforms for periodic review.
• Good working knowledge of CRM platforms and workflows.