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Unity Technical Support Team Lead 
Israel, Tel Aviv District, Tel Aviv-Yafo 
688059737

23.06.2024

What you'll be doing

  • Lead the Technical Support team, providing mentorship and professional guidance
  • Collaborate with cross-functional teams such as Business, Data, Product, and R&D to monitor and resolve issues
  • Provide hands-on support and leadership in troubleshooting and investigating technical incidents
  • Oversee the team's daily operations, training and knowledge sharing, prioritize tasks, and act as focal point during escalations
  • Establish work procedures and processes to drive continuous improvement and ensure exceptional customer satisfaction

What we're looking for

  • Demonstrated experience as a technical support engineer (tier 2 or tier 3) with managerial experience in a fast-paced organization
  • Strong analytical skills and SQL knowledge with experience querying complex data sets
  • Highly motivated individual with a positive attitude and a commitment to excellent service
  • Ability to work hands-on alongside the team to research, diagnose, and resolve technical issues while effectively managing and prioritizing multiple customer issues
  • Excellent verbal and written communication skills in both English and Hebrew, coupled with outstanding interpersonal skills

You might also have

  • Familiarity with Android environment
  • Experience within an AdTech company

Additional information

  • Relocation support is not available for this position
  • International relocation support is not available for this position
  • Work visa/immigration sponsorship is not available for this position