Lead the Technical Support team, providing mentorship and professional guidance
Collaborate with cross-functional teams such as Business, Data, Product, and R&D to monitor and resolve issues
Provide hands-on support and leadership in troubleshooting and investigating technical incidents
Oversee the team's daily operations, training and knowledge sharing, prioritize tasks, and act as focal point during escalations
Establish work procedures and processes to drive continuous improvement and ensure exceptional customer satisfaction
What we're looking for
Demonstrated experience as a technical support engineer (tier 2 or tier 3) with managerial experience in a fast-paced organization
Strong analytical skills and SQL knowledge with experience querying complex data sets
Highly motivated individual with a positive attitude and a commitment to excellent service
Ability to work hands-on alongside the team to research, diagnose, and resolve technical issues while effectively managing and prioritizing multiple customer issues
Excellent verbal and written communication skills in both English and Hebrew, coupled with outstanding interpersonal skills
You might also have
Familiarity with Android environment
Experience within an AdTech company
Additional information
Relocation support is not available for this position
International relocation support is not available for this position
Work visa/immigration sponsorship is not available for this position