Unity Technical Support Team Lead 

Israel, Tel Aviv District, Tel Aviv-Yafo 

688059737

What you'll be doing

• Lead the Technical Support team, providing mentorship and professional guidance
• Collaborate with cross-functional teams such as Business, Data, Product, and R&D to monitor and resolve issues
• Provide hands-on support and leadership in troubleshooting and investigating technical incidents
• Oversee the team's daily operations, training and knowledge sharing, prioritize tasks, and act as focal point during escalations
• Establish work procedures and processes to drive continuous improvement and ensure exceptional customer satisfaction

What we're looking for

• Demonstrated experience as a technical support engineer (tier 2 or tier 3) with managerial experience in a fast-paced organization
• Strong analytical skills and SQL knowledge with experience querying complex data sets
• Highly motivated individual with a positive attitude and a commitment to excellent service
• Ability to work hands-on alongside the team to research, diagnose, and resolve technical issues while effectively managing and prioritizing multiple customer issues
• Excellent verbal and written communication skills in both English and Hebrew, coupled with outstanding interpersonal skills

You might also have

• Familiarity with Android environment
• Experience within an AdTech company

Additional information

• Relocation support is not available for this position
• International relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position