What You'll Be Doing
As a Credit Controller you manage a portfolio of accounts. You will ensure that invoices are paid in accordance with the agreed payment terms and that queries are resolved efficiently; through the development of sound working relationships both internally and externally.
- Initiate outbound calls to collect payment promises for outstanding debts
- Respond to partners messages to address queries related to commission and invoice: financial matters
Support Booking.com with collecting Open Invoices
Implements scalable solutions
Cross-functional Communication and teamwork
Support of Booking.com with growing
Assist with the improvement of cycle times like DSO, Cash allocation and Delivery of invoices
Key factors of success in this role are a good understanding of the business priorities, strong communication skills and, above all, the capacity to implement projects and reach the pre-set objectives. To do this, the Credit Controller will:
Drive progress through simple and targeted action plans. Implement short term loops of progress (tackle the issues one by one at a high pace)
Build best practices and share with Peers
Be a business partner with the Partner Services team
Build an out-of-the-box mind set to support Booking.com with improving customer payment behavior
Assist Booking.com by being an owner of Key Performance Indicators like DSO, % received cash, within 30 days, 60 days and 90 days.
Ensure adherence to Company policies and applicable governmental regulations.
Liaise with peers across the business to build successful roll outs
What You'll Bring
- Excellent English verbal and written communication skills
- Planning skills
Time Management skills / organized
Managing and developing yourself
Technical knowledge of collections software
Longer term contribution
- Ability to proactively drive the assigned projects and reach the preset objectives
Excellent communication
Ability to recognize financial implications of business decisions and strategy
Understanding of business practices and systems
Facilitate and practice security and confidentiality of information
Good knowledge of PC software applications
Quality improvement skills
Excellent teamwork and interpersonal skills
- You are required to live within a commutable distance from your assigned office location
Regularly interacts with senior management or executive levels on matters concerning credit control
Requires the ability to change the thinking, mindset of or gain acceptance of others in sensitive situations
- Analytical skills
- Problem-solving skills
- High performance in outbound calls
- Negotiation skills
- Ability to adapt to a fast-paced environment
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:
Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave.
Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (contingent to legal assessment).
Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit.
Application Process:
Let’s go places together:
- This role does not come with relocation assistance.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
