JPMorgan Retirement Operations Vice President 

United States, Delaware 

270309759

Job Responsibilities

• Lead and execute pension administration processes and controls while prioritizing customer experience and meeting service level agreements
• Oversee and execute activities including running of pension valuation and payroll, pension reporting, troubleshooting issues, researching and responding to participant cases and escalations
• Lead, coach, train and support a small team of direct reports as a working Leader
• Effectively contribute to team projects and/or provide coverage to teammates and team members and support to the larger Retirement Operations team
• Drive accuracy, quality and timeliness of the work while meeting plan requirements, regulations and control standards
• Develop and maintain procedures and training documentation
• Lead and coordinate preparation and distribution of participant communications, such as pension annual statements and annual funding notices
• Lead and coordinate Retirement Operations team response to internal and external audits of retirement plans

Required Qualifications, Capabilities, and Skills

• Has strong technical knowledge in Pension Operations and systems, with 5+ years’ experience
• Has a process and controls mindset, with superior attention to quality and detail
• Uses solid judgment and analytical skill to assess situations and determine best course of action
• Seeks to improve and document processes, prevent issues and communicates across the team for awareness and understanding
• Has strong prioritization and organizing skills, effectively managing work through peak volume periods
• Possesses strong people and team leadership, coaching and communications skills, both written and verbal
• Has superior data management, reporting and systems skills, with proficiency in Microsoft Office products and other systems in a Pension/401(k) Operations setting – PeopleSoft experience is a definite asset