Citi Group Director IAM Information Security Service Delivery 

United States, Texas, San Antonio 

269098742

Responsibilities

• Responsible for the management and development of the full, end to end, IAM ISA service delivery operations
• Implement 24x5 support model for critical functions to then manage and maintain
• Evaluate IAM ISA Service Delivery operations across businesses to achieve maximum operational improvements via establishment of best practices, cost effective services/products, audit controls and operational reporting
• Work with the IAM ISA Operations Support Team to develop and deploy standard global processes across regions/sites
• Work with the IAM ISA Metrics Team to develop value added analytics that help predict volume patterns and help deploy staff to efficiently manage workload, while ensuring seamless delivery for the customers
• Foster a metrics driven, performance management culture across regions/sites
• Work with the support functions to assess the performance of the service delivery operations and develop appropriate actions to improve performance against goals
• Evaluate the current levels of automation within teams across locations and develop a blueprint to reduce the manual processes and increase automation
• Execute business process reengineering and increased productivity through consolidation, standardization, and technology efficiencies across products and services
• Ensure consistent adherence to standards of quality, timeliness, and cost efficiency requirements
• Accountable for end results, budgeting, planning, productivity savings, policy formulation and contribution to future strategy of IAM and the workstream
• Partnering with the Risk & Control Team to ensure adequate Risk and Control processes are in place for all functions under their responsibility and support the audit process
• Provide people management oversight over the staff located in the strategic locations, including in-country operations. It includes recruitment, development and retention

Qualifications

• 15+ years' experience in IAM and Identity Administration including operations functions experience
• 5-10 years' managerial experience overseeing direct reports
• Strong proficiency in Token & Encryption, Active Directory, Wintel, Mainframe, Database, CyberArk, Solution Center, Internal and External Applications
• Proven experience managing medium-large service delivery operations, process reengineering, transformation initiatives and driving standardization
• Understanding of machine learning and automation solutions around infrastructure provisioning of user accounts
• Knowledge of Risk and Control in an operational environment
• Advanced conceptual thinking in complex and/or completely new situations
• High quality orientation to include knowledge of related compliance/audit requirements
• Experience working in shared services environment or knowledge of the dynamics of work migration and project management
• Strong leadership, people management skills, innovative and strategic thinking and planning abilities
• High degree of self-motivation with a commitment to continuous improvement with initiative and sound judgement
• High degree of comfort to manage and drive changes
• Experience managing multicultural and multi-disciplinary teams
• Excellent talent management skills, especially in a digital environment
• Results-oriented with ability to conceive and execute business operations plans
• Proven ability to prioritize business objectives and effectively manage multiple functions and projects.
• Strong aptitude for the design and delivery of processes with a client/customer focus

Education

• Bachelor’s degree or higher with a concentration in Information Technology, Computer Science or Cyber Security or a related discipline

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

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