Bank Of America Service Delivery Analyst - Information Security 

United States, Colorado, Denver 

356321045

Job Description:

The Service Delivery Analyst is responsible for the delivery of program-wide routine reporting to partners within GIS and to leadership.

Knowledge and experience creating risk-based reporting and synthesizing themes are key to this role. The role requires an individual with both strong interpersonal skills to build trusted relationships across the CTD Program, GIS and 2nd and 3rd line, and also requires strong data analysis skills to efficiently integrate data and deliver narratives to support awareness, advocacy, and understanding of risk exposure and mitigation opportunities. This role will rely on the relationships across the organization, and the individual must be willing to work with others to solve new and challenging problems in a dynamic, fast-paced environment.

This function within the Cyber Threat Defense Program is 3 years old and continues to expand to adapt to growing demands. This unit is centralized within the CTD Organization to manage engagement across the CTD Program, and to manage 2nd, 3rd line and regulatory activities across the CTD organization, and as such offers an outstanding opportunity for the right candidate to demonstrate their skills.
Previous experience within cyber security is not required, but intellectual curiosity and an interest in exploring the domain is a must.

• Support CTD Program's routine engagements with partners
• Work with CTD Program leads to generate monthly reports for the oversight committees and partner reports
• Create in-depth reports (frequency TBD) on the banks risk of exposure to threats and risks
• Respond to inquiries for custom reporting or process information to support 2nd, 3rd line and regulatory activities
• Communicate outcomes of 2nd, 3rd line and regulatory activities, including driving continuous improvement of internal CTD processes

• An understanding of risk knowledge of information security defensive controls
• Strong analytical skills/ problem solving/ conceptual thinking.
• Able to identify, analyze and address problems to resolve issues with minimal negative impact and risk to the organization.
• Ability to efficiently respond to written communications on technical issues

• Bachelor's degree in Information Technology or related field
• Experience in the remediation of Information Security issue or risk management
• Technical writing and/or policy writing experience
• Ability to work with Technical and Non-Technical persons

1st shift (United States of America)