EY Virtual Events Coordinator 

United Kingdom, England, London 

265666250

Your key responsibilities

• Attempt to resolve tech issues via best knowledge, team-generated resources
• Follow the team’s Best-Practice guidance for technical problem solving if beyond scope of knowledge
• Suggest alternative approach if needed
• Give advice/guidance to facilitators/delegates if issue is not easy to resolve and will impact capacity to run/join session.
• Determine if issue is User Fault, User System, Client System, or Platform Error. Examples are:
  • User Fault – Delegate unsure of how to unmute microphone
  • User System – Webinar platform crashed on delegate machine, which needs rebooting
  • Client System – Client’s IT settings have blocked a website which is needed for an activity
  • Platform Error – Webinar Platform hasn’t triggered cloud recording
• Make note of repeated User System issues, or any suspected Client System issues or Platform errors, and feed back to rest of team
  • This is to help track any trends in issues to mitigate for specific client delivery, wider platform issues, or notice User issues that would benefit from guide documentation.
• Follow internal team KPI’s. e.g, setup sessions 30mins before start, send recordings back to client teams within 7days etc.
• Keep up to date with new tech and technology
• Report any issues from the sessions on within 24hours to the client team/internal stakeholders
• Make sure the facilitators are looked after during and after the sessions

Skills and attributes for success

• Project management
• Organisational skills
• Attention to detail
• Effective time management and workload prioritisation
• Strong critical thinking and problem-solving abilities, offering practical support to key stakeholders
• Commercial acumen
• Strong interpersonal skills
• Strong verbal and written communication skills
• Ability to remain calm under pressure
• Passion for delivering exceptional client service

To qualify for the role you must have

• Ideally a background in IT support

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you