Citi Group Operations Program Manager DIR 

United Kingdom, England, London 

265354937

Key Responsibilities:

• Understand, document and syndicate the operations strategy, vision and implementation for the strategic ledger program.

• Undertake detailed planning of implementation steps including conversion strategies, go-live and operational readiness, run-book definition and execution.

• Provide program management consolidation, governance, progress tracking and issue identification and escalation across operations footprint; participate in overall program governance.

• Model best practice program execution and promote standardization and consistency across wider operations organization.

• Undertake specific program management disciplines and activities e.g. Lead prioritization and status meetings and reporting, maintain program documentation, provide updates at senior forums.

Human Skills:

• Leadership & Effective communication

• Strong Stakeholder Management to ensure cross collaborative buy in

• Proficiency in negotiation to resolve conflicts, reach consensus and manage expectations.

• Problem solving to address challenges and obstacles that arise during implementation, identifying solutions and making informed decisions.

• Experienced leader building and fostering a collaborative team environment, promoting teamwork, trust, and mutual respect.

• Decision making - decisive & data driven to provide clear guidance and alignment.

• Adaptability: Ability to navigate the team through ambiguity and embrace change

• High emotional intelligence to navigate the team through a complex matrix of stakeholders.

Technical Skills:

• Domain expertise: Across Operations and Finance functions and tools. Expert knowledge in end-to-end transaction lifecycle process.

• Change management: Large, complex implementations and transformation program expertise in finance and or operations.

• Data Migration: Extensive knowledge in migration techniques and tools to ensure seamless transition of data from legacy to new GL platform.

• Process Improvement: Extensive knowledge of process improvement with a track record of streamlining operational or finance process.

• General ledger Expertise: Good understanding of GL, systems, their functionalities, and best practice implementing.

• Business Knowledge: Knowledge of both Markets and Banking products from transaction booking to cash settlement and controls therein.

• Vendor Management: Experience in managing software vendors and 3rd party consultant teams.

• Strategic Thinking: Ability to align operational process with organizational strategies, with experience in strategic planning and execution.

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources