Citi Group Operations Solutions Lead DIR 

United Kingdom, England, London 

999452607

– The team plays a crucial role in managing and refining risk associated with movements of funds – covering outgoing, incoming, and internal transfers. Focused on defining a clear payment risk appetite, consolidating and reporting payment risks as a unified entity, and harmonizing controls across the enterprise. Approach includes developing a cohesive framework for risk management and reducing reliance on detective controls by implementing proactive measures. By addressing these areas, the aim is to streamline processes, enhance financial stability, and ensure consistent, effective operations throughout the organization.

Key Responsibilities:

• Co-ordinate and articulate the execution strategy, vision and implementation approach for strategic payment control solutions.

• Partner with technology, inter and intra LoB teams, and lines of defense teams to synchronize execution, to expose dependencies, to evaluate execution risks, to escalate issues, to assess status, and to bring reporting transparencies to the broader organization.

• Drive best practice execution and promote standardization and consistency for the payment control solutions.

• Bring awareness, ideate improvements and solutions, and coordinate relationships to related programs as necessary.

• Ensure all process and technology implementation for the controls meets Operations’ outcomes:

• Safe -Well controlled environment – control framework which is complete, timely, accurate and manageable

• Efficient -Highly automated – emphasis on STP; no increase in manual work; exception-based processing. Simplified and consistent end-to-end process with clear roles and responsibilities across Operations and Finance

• Client-centered-Evolves towards same day / real-time operations and visibility (reporting) for Treasury, Operations and clients

• Functionally complete - Supports both product-level and legal-entity level views

• Extensible design to accommodate future change

Human Skills:

• Leadership & Effective communication

• Strong Stakeholder Management to ensure cross collaborative buy in

• Proficiency in negotiation to resolve conflicts, reach consensus and manage expectations

• Problem solving to address challenges and obstacles that arise during implementation, identifying solutions and making informed decisions

• Experienced leader building and fostering a collaborative team environment, promoting teamwork, trust, and mutual respect

• Decision making - decisive & data driven to provide clear guidance and alignment

• Adaptability: Ability to navigate the team through ambiguity and embrace change

• High emotional intelligence to navigate the team through a complex matrix of

Technical Skills:

• Domain expertise across Operations, and Technology functions

• Large, complex implementation and transformation program expertise

• Some proficiency in technology architecture, workflow, and tools to ensure efficient execution

• Change Management: Ability to plan, execute and monitor implementation.

• Payments Expertise – strong understanding of payment flows, types, and messaging

• Knowledge of Markets, SSO, TTS, and Lending products from transaction booking to payments

• Strong understanding of Citi Systemshelpful

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Time Type:

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