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Intuit Principal Benefits Delivery Partner 
United States, Georgia, Atlanta 
264352278

Yesterday
Responsibilities
  • Process Management & Optimization:
    • Design, implement, and manage standardized, scalable process flows for all types of leaves of absence, including but not limited to medical, parental, military, and disability leaves across all company locations.
    • Continuously evaluate and improve leave processes to enhance operational efficiency, reduce administrative burden, and improve the employee experience.
    • Serve as the primary point of contact for escalations and complex leave inquiries from employees, managers, and HRBPs.
    • Manage relationships with third-party leave administration and workers compensation vendors to ensure service level agreements (SLAs) are met and processes are seamless.
  • Statutory Compliance & Risk Management:
    • Ensure absolute compliance with all US federal and state leave laws, including the Family and Medical Leave Act (FMLA) and various state-specific leave regulations.
    • Oversee and ensure adherence to statutory leave requirements in all international locations where the company operates, working with local counsel and resources to interpret and apply complex regulations.
    • Develop and maintain comprehensive documentation, guides, and policy documents for all leave programs.
  • Data, Reporting & Systems Management:
    • Manage leave administration within Workday ensuring data integrity and accurate tracking of all leave cases.
    • Develop and analyze key metrics and reporting to monitor leave trends, program effectiveness, and compliance in conjunction with our BizOps resources.
    • Provide regular reports to leadership on leave utilization, costs, and other relevant analytics.
  • Cross-Functional Collaboration & Training:
    • Serve as the subject matter expert on leave of absence processes within Intuit.
    • Collaborate closely with HR Business Partners, Payroll, Legal, and other internal stakeholders to ensure a coordinated and holistic approach to employee leaves.
Qualifications
  • Experience:
    • 5-7+ years of progressive experience in HR operations, with a primary focus on managing leave of absence programs or related experience.
    • Demonstrable experience managing both US (multi-state) and international leave programs is ideal but not required.
    • Proven experience working with third-party vendors and managing vendor relationships.
    • Experience in a fast-paced, high-growth environment is highly preferred.
  • Knowledge & Expertise:
    • Deep subject matter expertise in US leave laws (FMLA, ADA, PFL, etc.) and a strong understanding of the principles of international leave legislation.
    • Proficiency with HRIS systems with a leave administration module (Workday experience is a significant plus).
    • Strong understanding of how leave of absence intersects with benefits, payroll, and employee relations.
  • Skills:
    • Exceptional organizational and process management skills with a keen eye for detail.
    • Excellent communication skills, with the ability to explain complex information clearly and compassionately to a variety of audiences.
    • Strong analytical and problem-solving skills with the ability to make sound judgments in ambiguous situations.
    • Proven ability to handle sensitive and confidential information with discretion.
    • A proactive and continuous improvement mindset.
  • Education
    • Bachelor's degree in Human Resources, Business Administration, or a related field. Equivalent Experience will be considered.