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Intuit Principal Benefits Delivery Partner United States, Georgia, Atlanta 264352278
05.09.2025
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Responsibilities
- Process Management & Optimization:
- Design, implement, and manage standardized, scalable process flows for all types of leaves of absence, including but not limited to medical, parental, military, and disability leaves across all company locations.
- Continuously evaluate and improve leave processes to enhance operational efficiency, reduce administrative burden, and improve the employee experience.
- Serve as the primary point of contact for escalations and complex leave inquiries from employees, managers, and HRBPs.
- Manage relationships with third-party leave administration and workers compensation vendors to ensure service level agreements (SLAs) are met and processes are seamless.
- Statutory Compliance & Risk Management:
- Ensure absolute compliance with all US federal and state leave laws, including the Family and Medical Leave Act (FMLA) and various state-specific leave regulations.
- Oversee and ensure adherence to statutory leave requirements in all international locations where the company operates, working with local counsel and resources to interpret and apply complex regulations.
- Develop and maintain comprehensive documentation, guides, and policy documents for all leave programs.
- Data, Reporting & Systems Management:
- Manage leave administration within Workday ensuring data integrity and accurate tracking of all leave cases.
- Develop and analyze key metrics and reporting to monitor leave trends, program effectiveness, and compliance in conjunction with our BizOps resources.
- Provide regular reports to leadership on leave utilization, costs, and other relevant analytics.
- Cross-Functional Collaboration & Training:
- Serve as the subject matter expert on leave of absence processes within Intuit.
- Collaborate closely with HR Business Partners, Payroll, Legal, and other internal stakeholders to ensure a coordinated and holistic approach to employee leaves.
Qualifications
- Experience:
- 5-7+ years of progressive experience in HR operations, with a primary focus on managing leave of absence programs or related experience.
- Demonstrable experience managing both US (multi-state) and international leave programs is ideal but not required.
- Proven experience working with third-party vendors and managing vendor relationships.
- Experience in a fast-paced, high-growth environment is highly preferred.
- Knowledge & Expertise:
- Deep subject matter expertise in US leave laws (FMLA, ADA, PFL, etc.) and a strong understanding of the principles of international leave legislation.
- Proficiency with HRIS systems with a leave administration module (Workday experience is a significant plus).
- Strong understanding of how leave of absence intersects with benefits, payroll, and employee relations.
- Skills:
- Exceptional organizational and process management skills with a keen eye for detail.
- Excellent communication skills, with the ability to explain complex information clearly and compassionately to a variety of audiences.
- Strong analytical and problem-solving skills with the ability to make sound judgments in ambiguous situations.
- Proven ability to handle sensitive and confidential information with discretion.
- A proactive and continuous improvement mindset.
- Education
- Bachelor's degree in Human Resources, Business Administration, or a related field. Equivalent Experience will be considered.
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