SAP SAP iXp Intern - BW Support 

Brazil, Pará, Itaituba 

261032238

meet with mentors, make new friends across the globe and create a thriving personal network.
gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
Location:São Leopoldo, RS, Brazil - hybrid

• Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services.
• Perform root cause analysis and provide solutions in complex environments for specific fields/areas.
• Diagnose, research, and resolve known errors by means of SAP documentation.
• Identify patterns and their solutions with incoming customer cases.
• Use SAP Remote Supportability Tools to diagnose problems directly on customer systems.
• Share and document knowledge through creation of WIKIs and Knowledge Base articles.
• Attend e-Learning lessons, remote learning sessions, classroom training and coaching.
• Report coding errors to our development organization
• Be a professional team member within the Product Support organization.
  

We’re looking for someone who can challenge the status quo and likes to stay curious. You enjoy working on meaningful projects and are energized by lifelong learning.

• University students enrolled in Technology, Engineering, Business, or related courses, with at least two years until graduation.
• Excellent diagnostic and technical analysis skills
• Ability to assess, plan and troubleshoot while collecting information about the customer issue.
• Excellent customer focus and communication skills (oral/written)
• Fluent in English (written and oral)
• Knowledge of operating systems (Unix/Windows)
• Knowledge of Relational Databases (e.g., Oracle, MaxDB, DB2, SQL Server etc.)
• Ability to document communications and actions for customer issues in our CRM system.
• Preferred Skills: Knowledge of data warehousing
• Spanish is a plus.

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