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Optimove Account Manager United States 25980683
19.11.2024
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Responsibilities:
- Build and maintain strong, collaborative relationships with assigned clients, and leading the commercial aspects of the relationship.
- Manage and lead customer contract renewals and up-sells.
- Conduct in-depth consultations to understand client needs, challenges, and marketing objectives.
- Develop and present customized solutions leveraging the Optimove platform, with a focus on maximizing ROI.
- Work closely with the CSM's to understand each client's platform usage, ensuring optimal performance and ongoing optimization.
- Proactively identify upsell and cross-sell opportunities, expanding client relationships and driving revenue growth.
- Stay up-to-date on the latest features and best practices, continuously enhancing your product knowledge.
- Foster a positive and collaborative relationship with internal teams (Sales, Product, CSM) to ensure a seamless client experience.
Qualifications:
- Minimum of 3-4 years of experience in a client-facing role, preferably within the marketing technology (MarTech) industry.
- Prior experience managing a book of business greater than $2M ARR.
- Proven track record of building and nurturing strong client relationships.
- Solid understanding of digital marketing principles and best practices.
- Proactively manage client renewals, ensuring a smooth and successful contract extension process.
- Negotiate contract terms that are mutually beneficial for both our clients and our company, leveraging your strong communication and negotiation skills.
- Strong communication and presentation skills, with the ability to tailor presentations to diverse audiences across multiple industries and verticals.
- Demonstrated proficiency in project management methodologies.
- Experience working with a Marketing Cloud and marketing automation platforms a plus.
- A passion for learning and staying on top of the latest marketing trends.
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