Microsoft Services Account Executive 

Taiwan, Taoyuan City 

255059105

In this role, you’ll work closely with customers to understand their strategic goals, co-create tailored service solutions, and help them realise their ambitions. Your ability to build trust, foster long-term relationships, and elevate the customer experience will be key to your success.

The SAE role is designed for high-impact sellers who can drive,, andacross Strategic and Upper Majors accounts. Recommended qualifications include:

• Demonstrated success in co-developing transformation strategies with account teams and technical stakeholders.
• Proven track record of achieving sales targets through structured account planning and customer success initiatives.
• Skilled in forecasting, milestone tracking, and driving consumption growth.

• Strong understanding of foundational and advanced service offerings.
• Experience in securing consulting engagements, managing renewals, and expanding service contracts.

• Expertise in orchestrating strategic account planning, including long-term visioning and multi-phase roadmaps.
• Comfortable leading executive reviews, sponsor engagement sessions, and governance forums.

• Fluent across the customer lifecycle—from initial consultation to solution design, delivery, and optimisation.
• Able to align services with AI transformation goals and broader technical strategies.

• Effective collaborator across sales, technical, and customer success teams.
• Adept at embedding service insights into planning and execution to maximise customer value.

• Maintain operational excellence & orchestration in pipeline management .
• Deliver operational deal excellence by managing collaboration time effectively and applying the MCEM qualification guidance.
• Own the sales cycle from Account Planning, new pipeline generation through to deal closure and subsequent expansion opportunities. ensuring efficient pre-sales processes and driving cloud consumption.
• Prioritize driving AI Transformation through MACC, Enhanced Solutions and Midterm Selling with CSAMs/ATS where it has been identified through the Account Planning Process and the whole Microsoft Services portfolio.
• Align customer conversations with business outcomes utilizing BV/TCO analysis to build business case.
• Lead customer sales, value prop and compete discussions.

• Actively listen to customers, understand their vision, and align solutions to meet their needs through consultative selling. Ensure customer satisfaction and exceed expectations.

• Work effectively with internal teams (ATU, STU, CSU) and partners to identify and capitalize on sales opportunities using a One Microsoft Approach.

• Position yourself as a customer trusted advisor to Account team and Solution Area peers.

• Be deliberate about self-development to more effectively drive solution level discussions to address customer’s business needs. Ensure knowledge depth across the whole Microsoft Services portfolio and keep current with MCAPS priorities, eg. AI transformation, etc.