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Nike People Solutions Advisor China, Shanghai 253015480
12.03.2025
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：Strategic:
- Coordinate across People Solutions to provide seamless service delivery and an optimal teammate experience
- Provide creative insights on opportunities to elevate HR experiences for Nike Teammates and leaders
- Serves as first point of contact for HR customer inquiries via various intake channels such as phone and chat.
- Answer standard routine questions and provide general guidance on HR inquiries from Nike Teammates and Managers. This includes support for self-service, general policy questions, employment verifications, and follow ups on tickets.
- Utilize knowledge management and case management systems to address, track and resolve HR customer inquiries within Service Level Agreements
- Triage and escalate unresolved HR customer inquiries to relevant teams as needed
- Understand and provide available standard reports to teammates as needed
- Conduct research related to specific inquiries, working to deliver with quality and speed
- Customer service, communication, and listening skills to a broad business audience
- Adaptable to different customer types and situations, using emotional intelligence and empathy
- Knowledge of the People Solutions services and intersection points
- Ability to work in teams effectively
- Resourcefulness and ability to find answers quickly
- Ability to multi-task and manage different issues at once by providing support over multiple, ongoing channels
- Driven by a highly-driven teamwork environment and collaborative culture
- Bachelor’s degree in Human Resource Management or a related field or a combination of relevant experience, education, and training
- 1-2 years of HR experience, demonstrating knowledge of HR management
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