Cisco Customer Success Manager 

United States, North Carolina, Cary 

252331473

The application window is expected to close on: 03/31/2025.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

• Acting as a technology advocate, providing feedback to Cisco’s product teams for development and enhancements, and staying current with the latest Cisco technologies, competitive landscape, and industry trends.
• Offering expert guidance to customers, ensuring they achieve their business and technical goals with Cisco technologies.
• Driving software utilization and value realization, leading to customer renewals and business growth.
• Proactively handling renewal risks, demonstrating insights to increase customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.
• Building strong relationships with customer partners to understand their challenges and objectives, and collaborating with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
• Advocating for the customer within Cisco, ensuring their needs are met and that they receive a high-quality customer experience.
• Build and implement Technical Adoption Plans in partnership with Customer Success Specialists (CSS) that align with customer goals to maximize their technology investments and promote the full use of our technologies.
• Staying up-to-date with the latest Cisco technologies, competitive landscape, and industry trends to provide expert mentorship to customers

Minimum Qualifications

• 8 + years working in a customer facing role in an IT company or in an Enterprise IT organization
• Strong understanding of fundamental networking concepts - skills and knowledge to set up, manage, fix, and troubleshoot small to medium-level networks.
• Experience developing software adoption plans across technology portfolio
• Experience driving software adoption with customer executives and technical leaders
• Experience leading cross-functional teams in a matrix organization