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Cisco Customer Success Manager United States, North Carolina, Cary 267295185
Yesterday
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Responsibilities:
- Learn the Meraki platform and product line to guide customers toward positive business outcomes
- Collaborate with internal teams to find solutions to complex customer problems and manage the path to resolution
- Partner with Sales to develop tight customer relationships and identify opportunities for expansion
- Maintain strategic alignment with customers through consultation, success planning, and conducting QBRs
- Act as the voice of the customer within Meraki, staying on the pulse of customers’ needs and providing valuable feedback internally
- Participate in the continued growth of Customer Success at Meraki by contributing ideas and energy to various projects as assigned
- 5 year experience in a Customer Success Management role
- Ability to break down and communicate complex ideas concisely (experience with technical communication a plus)
- Exceptional written and verbal English and well-refined presentation skills to C-level executives
- Proficient with Salesforce, Tableau, Snowflake, SQL & Microsoft Suite including Excel and Sharepoint along with strong data analytics knowledge
- Willingness to travel up to ~10% (dependent upon customer needs and current safety considerations)
- Positive attitude
- Empathetic
- Tech curious and always learning
- Takes initiative and ownership
- Organized, efficient, accurate
- Highly professional
- Committed to quality
- Goes the extra mile
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