Build strategic relationships with the local leadership to align service deliveries to their business objectives and site needs.
Will provide receptionist presence, including phone answering, guest sign-in, survey attestation confirmation, conf room scheduling, catering scheduling assistance, and other related receptionist duties.
Provide exemplary customer service through employee feedback mechanisms – i.e. surveys, focus groups, ad hoc group meetings, etc.
Organize and manage local employee events, including all hands, town halls, office parties, etc.
Event set up coordination and management to ensure inside or outside vendors set event up according to specified standards.
Ensures that supplies are ordered, and supply cabinets stocked.
Responsible for site shipping and receiving operations.
Provide support for the import/export of NetApp property to and from Canada.
Ensure that all operations adhere to and remain in compliance with all company policies.
Coordinate with Property Manager or local contractors for maintenance and repair of miscellaneous issues that may arise.
Offer project support for all assigned facility related projects.
Track assets such as furniture, fixtures, etc.
Maintain records for ISO audits including, but not limited to keeping ISO Operations binder up to date, using proper documentation and tracking for e-waste pickups, maintain service logs for equipment, monthly inspections of fire extinguishers, and related tasks that support NetApp’s ISO programs.
Analyze current procedures and implement process improvements as necessary in partnership with manager and local leadership.
Minimum Qualifications
3 plus year experience in a building operational support role
Knowledge of basic facility management and real estate principles
MS Office experience; Outlook, Excel, Word, Powerpoint, Teams
Strong customer service orientation and problem resolution skills
Strong organizational skills, independent thinking with ability to prioritize
Demonstrated ability to manage multiple projects
Self-motivated, detail-oriented, flexible and able to think strategically
Requires excellent verbal and written communication skills
Must be able to consistently lift up to 30 pounds. Ability to sit, stand and walk for extended periods of time and capable of extensive bending, stooping, stretching, pushing, and carrying.