PURPOSE AND OBJECTIVES
The Cash Collections Operations Specialist executes operational (including transactional) tasks to support operations beyond its own area of responsibility, including more specialized activities that are performed to meet accounting and financial reporting requirements that result from legal obligations or SAP internal global policies. The Cash Collections Operations Specialist has additional responsibilities and broad knowledge of standard processes and related transactions, or special knowledge and specific areas.
EXPECTATIONS AND TASKS
As part of its operational tasks the Cash Collections Operations Specialist will take care of:
- Follow-up and collections management of all accounts receivables (AR) of open invoices not due and overdue.
- Proactive inbound and outbound calls to END-Customers & Partners Ecosystem to guarantee the collections of AR in time.
- Investigation, analysis and problem solving (of open invoices discrepancy).
- Fixed collections management of customer’s portfolio.
- Sending account statements to END-Customers & Partners Ecosystem and reply to incoming inquiries from customers about open invoices.
- Stick to the standard processes and cash collections tools.
- Preparation, execution and monitoring of period close activities.
- Ensure accuracy in the financial records through proper execution of operational tasks.
- Monitoring and Reporting relevant to the end-to-end Finance processes.
- Preparation of period closing (month and quarterly end) duties.
- Advanced Monitoring and Reporting
- Other relevant activities.
SKILLS
- Problem solving.
- Finance & Administration + Accounting knowledge.
- Customer centricity.
- Great interpersonal communications skills (verbal and written).
- Working under pressure and goal oriented.
- IT Principles & data Security.
- Engagement and teamwork.
- Analytical skills.
- Organized and positive attitude as “yes we can”.
WORK EXPERIENCE
- Experience working within a finance related field (min.2-3 years)
- Working experience within a Shared Service Centre (min. 1-2 years)
EDUCATION AND QUALIIFICATION
- Bachelor or master’s degree in administration, Accounting, Economics or related.
- Fluent written and spoken English skills.
- Fluent written and spoken language skills of other languages are a plus.