Capital One Senior Associate Enterprise Talent Performance Management Communications 

United States, Virginia, Richmond 

243638246

West Creek 2 (12072), United States of America, Richmond, Virginia Senior Associate, Enterprise Talent and Performance Management Communications

Capital One is looking for an energetic and strategic communicator to join our enterprise Talent and Performance management team. You’ll be part of a team responsible for developing associate-facing communications to keep associates and stakeholders informed of talent and performance management intent and processes. You’ll develop emails, talking points/FAQs, Slack messages, GSuite documents and content delivered via instructor led training.

Responsibilities:

• Write talent and performance management communications for a variety of audiences

• Contribute to the creation of talent and performance management content which is used in a variety of media including GSuite documents, Pulse, and instructor led training

• Advise, as needed, on communication strategy, i.e. what types of communications would work best in different situations, and execute accordingly

• Execute the TM/PM team’s communication strategy in a well-managed way

• Contribute to ad-hoc projects, as needed

• Work with partners to gather and implement feedback in all communications (Legal, Associate Relations, etc.)

• Build competencies as a Communicator and serve as a champion for clear, consistent messaging

• Partner cross-functionally on key projects and initiatives with the ability to manage input from a variety of stakeholders and drive results

• Contribute to internal reporting and metrics tracking

• Partner with teammates to keep the TM/PM Pulse site and documentation updated and engaging for associates

Key Competencies for Success:

• Job Specific Skills: Outstanding writing, communication and presentation skills, both written and verbal. The ability to distill complex content into clear, concise and engaging communications

• Partnership Focused: Demonstrated ability to develop deep and strong relationships with key partners, in and outside of HR

• Organized: Outstanding time management and organizational skills, with an ability to consistently execute multiple, and sometimes competing, activities and complex projects to high quality conclusion on-time

• Customer Focused: Very strong customer-orientation and proven track record of collaborative work relationships

• Detail oriented: Has an eagle-eye for formatting and copy editing

• Deadline driven: Ability to adhere to and set deadlines, and deliver quality work within them

BASIC QUALIFICATIONS

• Bachelor's degree or military experience

• At least 2 years of experience as a communications specialist or journalist

PREFERRED QUALIFICATIONS

• Bachelor's degree in communications, Marketing, English or journalism

• At least 3 years of experience as a communications specialist

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.