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JPMorgan Client Solutions Manager – Vice President 
United States, New York, New York 
24288456

29.06.2024

Job Responsibilities:

  • Drive client requirements gathering process and propose and influence target solutions for the client.
  • Ensure client requirements are understood and work with internal partners to design, document, and ensure appropriate sign off on solutions.
  • Develop and manage project delivery plans as well as facilitate negotiating of client legal agreements and execute plans with robust governance and reporting.
  • Actively mitigate and manage project risk by coordinating timely resolution of issues.
  • Execute post implementation and production satisfaction reviews to continually improve practices
  • Ensure all controls and procedures are complied with
  • Contribute to strategy for delivering excellent client implementation service
  • Identify potential tactical and strategic improvements to implementation processes
  • Proactively drive internal team and department wide initiatives as agreed upon
  • Work with Sales and RFP teams in pre-win phase to ensure on-boarding is effectively represented
  • Actively represent and champion the Implementation team in the Sales cycle; participate in pitches and lead Implementation dialogue with internal partners and clients across all product discipline

Required qualifications, capabilities, and skills:

  • 5+ years in Financial Services particularly Securities Servicing Industry
  • 5+ years in a client facing implementation role or commensurate experience
  • Excellent project management skills
  • Excellent client-facing skills
  • Working knowledge of multiple Securities Services products such as Custody, Fund Accounting & Admin, Securities Lending, Hedge Fund Services and Prime Custody
  • Effectively prioritize, track and report on all projects in the pipeline.
  • Lead project communication to all internal and external parties