JPMorgan Client Solutions Manager – Vice President 

United States, New York, New York 

24288456

Job Responsibilities:

• Drive client requirements gathering process and propose and influence target solutions for the client.
• Ensure client requirements are understood and work with internal partners to design, document, and ensure appropriate sign off on solutions.
• Develop and manage project delivery plans as well as facilitate negotiating of client legal agreements and execute plans with robust governance and reporting.
• Actively mitigate and manage project risk by coordinating timely resolution of issues.
• Execute post implementation and production satisfaction reviews to continually improve practices
• Ensure all controls and procedures are complied with
• Contribute to strategy for delivering excellent client implementation service
• Identify potential tactical and strategic improvements to implementation processes
• Proactively drive internal team and department wide initiatives as agreed upon
• Work with Sales and RFP teams in pre-win phase to ensure on-boarding is effectively represented
• Actively represent and champion the Implementation team in the Sales cycle; participate in pitches and lead Implementation dialogue with internal partners and clients across all product discipline

Required qualifications, capabilities, and skills:

• 5+ years in Financial Services particularly Securities Servicing Industry
• 5+ years in a client facing implementation role or commensurate experience
• Excellent project management skills
• Excellent client-facing skills
• Working knowledge of multiple Securities Services products such as Custody, Fund Accounting & Admin, Securities Lending, Hedge Fund Services and Prime Custody
• Effectively prioritize, track and report on all projects in the pipeline.
• Lead project communication to all internal and external parties