JPMorgan Client Solutions Team Lead – Vice President 

United States, New York, New York 

412627845

Job Responsibilities:

• Foster an inclusive environment; meet regularly with team members; provide immediate and constructive feedback; and prepare/deliver year-end reviews.
• Ensure team’s administrative tasked are completed in a timely manner; oversee the progress of ongoing projects within the team and escalate items as necessary.
• Drive client requirements gathering process and propose and influence target solutions for the client.
• Ensure client requirements are understood and work with internal partners to design, document, and ensure appropriate sign off on solutions.
• Develop and manage project delivery plans as well as facilitate negotiating of client legal agreements and execute plans with robust governance and reporting.
• Actively mitigate and manage project risk by coordinating timely resolution of issues.
• Execute post implementation and production satisfaction reviews to continually improve practices.
• Ensure all controls and procedures are complied with.
• Contribute to strategy for delivering excellent client implementation service and help Identify potential tactical and strategic improvements to implementation processes.
• Proactively drive internal team and department wide initiatives as agreed upon.
• Work with Sales and RFP teams in pre-win phase to ensure on-boarding is effectively represented and actively represent and champion the Implementation team in the Sales cycle; participate in pitches and lead Implementation dialogue with internal partners and clients across all product discipline

Required qualifications, capabilities, and skills:

• 7+ years in Financial Services particularly Securities Servicing Industry
• 5+ years in a client facing implementation role or commensurate experience
• 5+ years managing a team of project managers
• Excellent project management skills
• Excellent client-facing skills
• Working knowledge of multiple Securities Services products such as Custody, Fund Accounting & Admin, Securities Lending, Hedge Fund Services and Prime Custody
• Effectively prioritize, track and report on all projects in the pipeline.
• Lead project communication to all internal and external parties
• Actively represent Implementation team at a range of senior forums