JPMorgan International Private Bank - Business Controls Manager 

Philippines 

241789516

As a
Business Controls Manager, you will be responsible for ensuring Client Service (CS) end to end processes and procedures are properly documented, defined, and effectively communicated to key stakeholders in EMEA and Asia (when required). Additionally, you'll contribute to the management and maintenance of a strong control framework that supports a continuous and integrated approach to risk assessment.

You will drive structure and discipline around each initiative using standard project deliverables and frameworks, including establishing scope and performing detailed business impact analysis in support of managements decisions (Risk metrics, weekly/monthly controls on Client Service Specialist (CSS) tasks, presentation for Business Controls Committees. Additionally, you will define roles and responsibilities, establish and document requirements, resolve resource/scheduling conflicts, escalate and ensure issues/decisions are resolved, manage changes to project scope, document and complete testing requirements, create and manage implementation plans, and lead/participate in meetings at the operational and project level. You will provide continuous feedback on project status and issues and serve as overall escalation point to ensure the project tracks to original expectations. Moreover, as BPS Associate you will ensure the team assists in top down risk analyses, real time control issue detection, escalation, root cause analysis and remediation.

Job Responsibilities

• Develop and implement solutions that strengthen business operating models, enhance the client experience, and improve efficiency and controls
• Provide support to ongoing business-related control programs and strategies (e.g. New Business Initiatives, change management, metrics development and reporting, control evaluation, issue management, etc.)
• Proactively conduct end to end process and procedure review to ensure activities are still sound from controls, relevance and efficiency perspective.
• Contribute to the identification of weaknesses, gaps, and opportunities for process, client experience, and technology improvements - and report the data-backed findings in a simple, compelling way and facilitate the approval of the operating model changes and procedural documents with key stakeholders
• Develop and maintain deep relationships with delivery partners across including senior leaders in Client Service, Business, Technology, Design, Operations, and Control Functions across lines of business
• Drive a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols and effectively execute approved recommendations in partnership with the key stakeholders
• Embody true “client-obsession” in identifying and leveraging user data, industry trends, and varying forms of user feedback to shape our design and roadmap.
• Perform project analysis, including documenting business requirements, detailing and managing issues and risks, and drafting business processes and data flows
• Build and advance program related data (e.g. KRI/KPI) and performance metrics to support business-related processes, programs and strategies. Presenting analysis, MIS, control design enhancement requirements to Business
• Maintain a project management tool to effectively track the team’s various projects, tasks, and priorities. Assist the team to ensure that all activities are being monitored in terms of scope and timeline.

Required Qualifications, Capabilities and Skills

• Bachelor degree or equivalent experience required
• 5+ years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance; or equivalent subject matter experience in relevant function/operation. Expertise and true passion for controls, process design and innovation, and technology
• Exceptional communication skills and ability to present complex messages to stakeholders and executives
• Experience in implementing legal and/or compliance requirements into business practices (processes and procedures) and conducting privacy, operational and/or technology risk assessments. Experience in process mapping, documenting procedures, process changes, regulatory changes, and technological changes and ability to maintain and keep track of all the changes.
• Experience thriving in a fast-paced, collaborative, cross-disciplinary and geographically dispersed environment
• Self-starter with relentless focus on self-improvement and execution
• Strong organizational and prioritization skills, detail oriented, and strong interpersonal skills. Ability to work in a high paced environment, be flexible, follow tight deadlines, organize and prioritize work
• A team player who shows commitment and dedication while maintaining a positive attitude
• Excellent problem-solving skills and logical thinking: Ability to analyze and resolve project-related issues and follow through with set objectives and excellent ability to analyze complex business processes.
• Excellent data analysis skills: Demonstrated ability to think beyond raw data and to understand the underlying business context and sense business opportunities hidden in data.

Preferred Qualifications, Capabilities and Skills

• Independent, driven and creative – High level of ownership and drive
• Intermediate/Advanced experience using Microsoft Office, including Excel, Visio and PowerPoint
• Experience developing complex dashboards and data visualizations with Tableau is a plus. Change Mobilization toolset certification strongly preferred (Signavio, Alteryx, Tableau). Core certification a minimum.