JPMorgan International Private Bank - Business Controls 

Zambia, Central Province 

361833726

Job responsibilities

• Manage QA review programs/ad hoc review tasks and ensure its effectiveness from review design, execution and reporting perspectives as the first line of defense
• Lead a team of QA reviewers and manage team workload to achieve operational excellence
• Develop subject matter expertise on investment products and the related regulatory requirements
• For issues identified through QA reviews, draw inferences, identify root cause, and make recommendations for corrective action
• Provide quality assurance results, analyzes disputes, conduct reassessments and perform escalations and demonstrate fortitude against potential adversity
• Drive discussions with control partners including Compliance, Internal Audit and other testing teams
• Monitor the control and operational environment for changes which may impact quality assurance testing
• Recommend and implement enhancements to improve effectiveness and efficiency of services and systems
• Ensure testing procedures are kept current and accurate

Required qualifications, capabilities, and skills

• Bachelor's degree in business, finance, or related field
• Minimum of 6 years relevant experience in oversight functions such as front office supervision, audit, QA, risk & control or Compliance in Banks
• Fluency in verbal and written Cantonese and Mandarin is required

Preferred qualifications, capabilities, and skills

• People management experience
• Experience with Private Bank / Wealth Management front office operations, trading systems and financial products
• Strong analytical, issue resolution and problem solving skills
• Proven expertise in managing senior and front office stakeholders
• Be able to demonstrate the ability to lead and mentor team members and matrix manage diverse groups of stakeholders
• A positive attitude and team spirit with exceptional interpersonal and collaboration skills
• A curious mind that prefers to go deep to understand details
• Enjoy being a people manager