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Uber Senior Operations Manager Financial Business 
United States, West Virginia 
241125246

21.05.2025

What You'll Do

  • Design & execute high-impact initiatives that define the support experience for AV Mobility users
  • Improve operational performance by using a quantitative approach for issue identification, root cause analysis, and improvement rollouts
  • Develop AV support operations procedures, issue workflows, policies and processes
  • Optimize automated, self- service, and / or agent driven processes
  • Work with tech partners to define technical requirements
  • Develop customer, partner, and agent facing content including saved replies, help-articles and knowledge bases
  • Develop escalation paths and procedures to ensure edge-cases are addressed
  • Generate insights for the business and product teams

Basic Qualifications

  • 5+ years' of professional work experience in a related field (operations, program management, consulting, strategy, or analytics)
  • Bachelor’s degree or equivalent experience

Preferred Qualifications

  • Strong track record in customer experience strategy or customer service environment
  • SQL proficiency
  • Advanced proficiency in Excel/Google Sheets
  • Ability to move and pivot quickly and thrive under pressure in a fast-paced, unstructured environment
  • Strong problem solving and business judgment
  • Strong analytical and critical thinking skills with the ability to use data to develop strategies and make decisions quickly
  • Proven experience in working with diverse set of functions and stakeholders in complex organizational settings
  • Prior industry knowledge or experience with Autonomous Vehicles
  • Strong communication and presentation skills, including experience presenting data & insights to senior audiences
  • Experience building deep, trust-based relationships with teams and cross-functional partners
  • Experience building efficient processes that scale across a large organization

For Chicago, IL-based roles: The base salary range for this role is USD$116,000 per year - USD$128,500 per year.

For New York, NY-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year.

For Phoenix, AZ-based roles: The base salary range for this role is USD$103,000 per year - USD$114,500 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year.