PayPal Manager Business Operations – SMB & Financial Services 

United States, New York, New York 

696722731

Essential Responsibilities:

• Lead functional projects and programs to optimize operational processes.
• Identify issues and recommend best practices for process improvements.
• Partner with various departments to understand business trends.
• Drive business or process improvements within the function.
• Provide oversight and support for planning and management of financial, budget, and headcount targets.
• Act as a point of contact or liaison between business leadership, staff, and other key partners.
• Promote transparent reporting and foster a culture of data-driven decision-making by defining key metrics and evaluating progress.

Minimum Qualifications:

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

What You’ll Do

• Executive Business Reviews : Lead preparation of Weekly, Monthly, and Quarterly Business Reviews (WBR/MBR), distilling complex data into insights and recommendations for senior leadership.
• Client Engagements : Support SMB and Financial Services leadership in client pitches and external meetings by crafting data-driven presentations that demonstrate PayPal’s value proposition.
• Strategic Planning : Partner with Finance, Product, and Marketing to drive the annual planning process, ensuring alignment across functions.
• Special Projects : Lead high-priority cross-functional initiatives and ad-hoc projects, often on tight timelines, that shape the future of PayPal’s SMB strategy.
• Events & Leadership Forums : Support planning and execution of internal leadership events, all hands, offsites, and key communications.
• Analytics & Insights : Translate complex datasets into meaningful insights, recommendations, and narratives to inform decision-making.
• Operating Cadence : Help design and run business rhythms that connect strategy, execution, and performance management.

What We’re Looking For

• Experience : 4+ years in management consulting, investment banking, business operations, strategy, or related roles, at least 1 of which was at an operating company; experience in fintech, payments, or lending strongly preferred.
• Analytical Acumen : Highly numerate with the ability to interrogate data, draw insights, and build business cases.
• Communication Excellence : Exceptional written and verbal communication skills; ability to synthesize complex information into clear, compelling narratives for executives.
• Project Management : Strong organizational skills with experience managing cross-functional initiatives and delivering outcomes against tight timelines.
• Executive Presence : Confidence and polish in working with senior leaders; ability to influence without direct authority.
• Bias for Action : Comfortable working in a fast-paced, ambiguous environment with a willingness to roll up your sleeves.
• Collaboration : High EQ and ability to build trusted relationships across multiple teams and levels.

Our Benefits:

Any general requests for consideration of your skills, please