JPMorgan Implementation Solutions Analyst 

United States, North Carolina, Charlotte 

238318093

As a Implementation Solutions Analyst within the Commercial Bank, you will lead a project team that supplies support for the implementation of Treasury and Banking products and services. Partner with client and internal stake holders to help provide a best-in-class experience. This team generally works with existing clients to upgrade or add new products and services. This is a great entry point into the Client Onboarding organization.

Job Responsibilities

• Interact with our clients, be the single-point-of-contact responsible for the end-to-end client experience and satisfaction during the in-scope product implementations
• Perform multi-entity, multi-jurisdiction client onboarding's and product & service implementations
• Collaborate with the client and coverage team to develop and execute an implementation plan, establishing clear expectations and providing transparency of timelines using project management principles and practices
• Own and drive identification, transparency, escalation, and resolution of risks and issues to closure and manage/coordinate client and internal partner communication and status updates
• Utilize creative problem solving and solid decision-making abilities
• Adhere to policy and procedures, and domestic regulatory requirements
• Manage onboarding activities via phone, telepresence, and email; liaise with local Compliance, Legal, and Product where required

Required qualifications, capabilities and skills

• At least 1 year of Client Management experience with a proven capability of applying project management methodology to develop an implementation plan and execute deliverables for complex, strategic change program
• Ability to soundly execute quantitative and qualitative analysis, draw conclusions and present information in a concise and effective manner
• Strong organizational skills both personally and across the working team to meet deadlines in a fast-paced environment, time management, and attention to detail
• Executive presence: able to manage stakeholder expectations at various levels and communicate effectively and clearly (written & verbal form)
• Skilled at anticipating issues, engaging the appropriate stakeholders and driving resolutions/solutions
• Ability to take ownership, manage through complex situations and mobilize internal resources in an ever-changing dynamic client facing environment
• Proficiency in Microsoft Office Suite

Preferred qualifications, capabilities and skills

• Cash Management and Treasury Services product experience and knowledge
• BS / BA degree

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities