The Connectivity Ecosystem activities are managed on the Salesforce platform. Operational Excellence and Tooling as part of Commercial Growth & Operations is responsible for creating and maintaining scalable processes and tooling. As a Junior Salesforce Application Specialist, you will be responsible for maintaining existing Salesforce functionality and assuring user satisfaction and adoption. You will assist with designing, developing, and implementing new Salesforce features across the commercial organization to ensure adoption. You actively support product strategy by understanding user needs as well as working closely with developers, commercial teams and operational excellence, internal and external business users, marketing and other teams within Connectivity Partnerships.
Key Job Responsibilities and DutiesUser experience and Adoption: Maintain existing Salesforce tooling (SalesCloud, ServiceCloud and ExperienceCloud) by ensuring user satisfaction and boosting adoption where needed. Gather feedback through surveys, adoption metrics, and usage analytics. Champion continuous improvements in UI/UX (Lightning App Builder, page layouts, dynamic forms)
Release and change management: Support release management (e.g., sandbox refreshes, deployment planning, UAT coordination). Document changes, configurations, and provide impact analysis before deployments
Security and Compliance: Regularly review and maintain data security, role hierarchies, and sharing rules. Ensure compliance with internal policies and external regulations (e.g., GDPR).Monitor login/access anomalies and maintain audit logs.
Monitoring and Health checks: Protect sensitive data, proactively monitor system performance, storage usage, and error logs. Ensure ongoing org health through cleanup of unused fields, workflows, reports, etc.. Manage and support data backup and disaster recovery systems (like OwnBACKUP)
Scalability and best practices. Performs system administration functions such as user management (profiles and roles), field and validation rule configuration, process builders, Workflow rules, Lightning Flows, record types, picklists, page layout management, mobile setup, data management. Know the latest with Salesforce seasonal releases and new features. Recommend adoption of relevant features from release notes and support testing.
Troubleshooting and support: Act as first line of support for issues, escalating to Salesforce Support or developers as needed. Maintain a knowledge base of frequent issues and solutions
Deliver training and internal and external user-assistance
Support the migration from existing systems to SalesForce and well as integration with Systems of Record for Master Data Management and automation of processes downstream
Collaborate with impacted stakeholders in gathering business requirements from end-users, and document the proposals for system design and improvements
Implements features within Salesforce with a focus on automation and efficiency through Process Builders and Flows for a seamless end to end experience
Create and maintain reports and dashboards as well as SalesForce data quality
Network on operational, managerial and strategic level across the department
2+ years hands-on experience with Salesforce.com platform
Intermediate understanding of relational databases and data integration tools
Proven ability to design and implement new processes and facilitate user adoption
Solid understanding of Salesforce.com best practices and functionality
Familiarity with data mappings (source to target) for integrations
Familiarity with agile development team practices, tools and framework
Strong service minded problem-solving skills, proficient in diagnosing problems, interpreting data, and recommending solutions.
Excellent verbal and written communication skills and a commitment to collaborate with people
Demonstrated ability to understand and articulate complex requirements
Certified Salesforce Administrator
Let’s go places together:
This role does not come with relocation assistance.
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
