Proven track record of success and significant experience in a fast-paced organisation, leading customer centric operations and teams. The ideal candidate is a:
Customer experience advocate, with extensive experience of leading customer experience, removing friction and delivering stellar human and digital customer experiences
Team and talent builder, with substantial leadership experience and a proven track record as a talent steward with proven history of hiring, managing and developing a high performing and engaged team
Boundaryless leader, with cross-functional leadership experience, partnering to influence different functions at all levels
Customer champion with a design mind-set and demonstrated strengths in designing and improving customer experiences. Has developed clear and compelling business cases that support prioritisation of work and investments
Strong business acumen and commercial mindset, to create opportunities for customers to realise value from our platform to drive loyalty, advocacy and retention, as well as drive ecosystem revenue growth
Customer success and support expert, with demonstrated strength managing or working with customer support organisations and operations, and driving growth and revenue through the power of CS
Change leader, with experience in a dynamic work environment, managing and executing complex system and organisational change initiatives
Strong and confident communicator. You will have excellent written and verbal communication skills including an ability to communicate complex issues simply