Intuit Head Customer Success 

Canada, Ontario, Toronto 

236517609

Proven track record of success and significant experience in a fast-paced organisation, leading customer centric operations and teams. The ideal candidate is a:

• Customer experience advocate, with extensive experience of leading customer experience, removing friction and delivering stellar human and digital customer experiences
• Team and talent builder, with substantial leadership experience and a proven track record as a talent steward with proven history of hiring, managing and developing a high performing and engaged team
• Boundaryless leader, with cross-functional leadership experience, partnering to influence different functions at all levels
• Customer champion with a design mind-set and demonstrated strengths in designing and improving customer experiences. Has developed clear and compelling business cases that support prioritisation of work and investments
• Strong business acumen and commercial mindset, to create opportunities for customers to realise value from our platform to drive loyalty, advocacy and retention, as well as drive ecosystem revenue growth
• Customer success and support expert, with demonstrated strength managing or working with customer support organisations and operations, and driving growth and revenue through the power of CS
• Change leader, with experience in a dynamic work environment, managing and executing complex system and organisational change initiatives
• Strong and confident communicator. You will have excellent written and verbal communication skills including an ability to communicate complex issues simply