Amazon Support Associate - month FTC Services 

Germany, Bavaria, Munich 

234228777

THIS IS A 12 MONTH FIXED TERM CONTRACT POSITION
Key job responsibilities- This position requires hands-on experience across various support and infrastructure technologies. This includes PC hardware, IT infrastructure (Wired and Wireless ), software applications and operating system support experience.
- To provide a 1st / 2nd and 3rd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental KPIs and SLAs are met. Escalating where required. Whether it be a single end user or an IT peer the role requires the individual to support and solve all issues – no job is too big or small.
- To draft, support, audit and move the bar with regards to standards and the corresponding documentation. Helping define processes and measures to ensure their success.
- To audit, support and execute change management requests as required (which does include out of hours work).
- Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand; including all aspects of procurement and inventory management.
- To carry out ad-hoc requests as and when required.

- Ability to write simple scripts in an administrative language
- Ability to identify and proactively resolve or escalate issues
- Strong analytical skills with demonstrated problem solving ability
- Proven ability to operate in high pressure situations handling multiple competing priorities
- Willing to work in a fast paced global environment where travel might be required
- Ability to develop clear, concise documentation