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Key job responsibilities* Troubleshoot application deployments, recreate customer issues, and build proof of concept applications. Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
* Work on critical, highly complex customer problems that will span multiple AWS services.
* Help build and maintain Cloud Formation templates, and scripts to automate and deploy AWS resources and configuration changes.
* Collaborate and help build utilities and tools for internal use that enable you and your fellow AWS Engineers to operate safely at high speed and wide scale.
* Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams.
* Drive customer communication during critical events.
* Learn and leverage groundbreaking technologies.* AWS Managed Services is 24/7/365 operations and Operations Engineer role is required to work in India Day / Europe Shift HoursAbout the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
- Bachelor’s dgree OR equivalent experience in a technical position
- 3+ years of experience in a technical position
- Telecom industry experience (5G, Converged Core, Radio Access Networks (RAN/RAT), O-RAN, Ericsson, MPLS, Segment Routing, UPF, SMF, ePDG, etc.)
- Knowledge on Telecom architecture, EKS (Elastic Kubernetes Service), VPC, Direct Connect, Transit Gateway, EC2 Linux (Elastic Compute Cloud for Linux)
- Experience in Systems administration (Linux or Windows) with Networking troubleshooting skills
- AWS experience with production workloads.
- Practical knowledge of 5G network architecture and call-flows and experience in troubleshooting 5G networks.
- 3+ years of experience with operational parameters and troubleshooting for two (2) of the following: Compute / Storage / Networking / CDN / DevOps.
- 2+ years of experience working with Telco solutions or working as a subject matter expert (SME) in a Telco.
- Experience with service-oriented architecture and web services.
- Experience with aspect(s) of security: network, application, security protocols, cryptography, etc.
- Experience with Configuration Management Software.
- Scripting and / or programming experience with at least one scripting language (PowerShell, Ruby, Python, Bash).
- Experience configuring, managing or troubleshooting systems of scale (cloud, virtualization, distributed networks, co-location).
- Experience with AWS Telco services e.g., AWS Private 5G, AWS Wavelength
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