Citi Group TTS Onboarding Implementation Specialist - C10 CAPITAL FEDERAL 

Argentina, Buenos Aires 

219095520

Key Responsibilities:

• Lead local and regional implementation´s projects.
• Bring the knowledge and tools to meet the goals.
• Identify and implement improvement opportunities in the customer experience and in the product implementation process.
• Manage the project portfolio as a Project Manager, being the central point in the implementation process from customer and the bank´sperspective.
• Manage and develop the key roles and responsibilities of the Project Manager.
• Produce and supervise the stages of the project, planning the necessary resources and controlling your application.
• Communicate periodically the progress and deviations in the projects to the main stakeholders collaborating with the clients in order to manage changes.
• Manage customer expectations reporting the issues that may affect the bank from implementation and client relationship perspective.
• Make recommendations and take proactive actions in order to improve processes, satisfy business needs or to identify new business opportunities.
• Participate in the implementation of new initiatives, sharing best practices.
• Manage data analytics and build reports andpresentations.

Qualifications:

• Engineer, System Engineer, IT Professional with bachelor’s degree or equivalent (MBA a plus).
• PMI/PMP desired (definitely a plus).
• Bilingual Spanish & English.
• Experience in Project Management and Process Improvement, Customer Service, Technology Support, Product or similar.
• Ability to lead a team, with or without formal reporting lines.
• Ability to influence local and/or regional managers from support or business areas.
• Ability to work under pressure.
• Well-developed interpersonal skills.
• Senior presence: ability to have voice heard effectively.
• Well-developed communication and presentation skills.
• Good technical understanding, capable of interacting with IT technical people, methodical, capable to organize multiple disconnected components in a single process/ flow, without missing piece.

Time Type:

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