Job Summary:
Job Responsibilities:
- Manage day to day responsibilities involving confirming deals, and settlement instructions with clients within the deadlines.
- Ensuring that all new transactions are economically affirmed in a timely manner, specifically using Foreign Exchange (FX) industry standard applications.
- Working with internal partner to ensure legal confirmations are returned to the bank in a timely manner.
- Promoting automated solutions to clients, demonstrating and supporting these platforms.
- Identifying issues and investigating root cause, escalating within an appropriate time frame.
- Establishing an excellent relationship with Clients, Front Office, Middle Office and other internal clients.
- Initiating and participating in process improvement initiatives.
Required qualifications, capabilities, and skills:
- Experience in an operational / financial services / customer services environment.
- Effective organizational skills with the ability to manage and prioritize workload whilst working as part of a team in a fast paced environment.
- Take ownership and display the ability to follow through with departmental objectives whilst taking into account risks involved in daily processing.
- Well-developed problem solving skills, results-orientated driven.
- Capacity to think laterally and understand the big picture.
Preferred qualifications, capabilities, and skills:
- Foreign Exchange (FX) and Foreign Exchange Options (FXO) experience is desirable, although not essential
- A good working knowledge of the Global Transfer Policy would be an advantage.