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JPMorgan Foreign Exchange – Client Service Analyst 
United States, Delaware 
218408068

13.07.2024

Job Summary:

Job Responsibilities:

  • Manage day to day responsibilities involving confirming deals, and settlement instructions with clients within the deadlines.
  • Ensuring that all new transactions are economically affirmed in a timely manner, specifically using Foreign Exchange (FX) industry standard applications.
  • Working with internal partner to ensure legal confirmations are returned to the bank in a timely manner.
  • Promoting automated solutions to clients, demonstrating and supporting these platforms.
  • Identifying issues and investigating root cause, escalating within an appropriate time frame.
  • Establishing an excellent relationship with Clients, Front Office, Middle Office and other internal clients.
  • Initiating and participating in process improvement initiatives.

Required qualifications, capabilities, and skills:

  • Experience in an operational / financial services / customer services environment.
  • Effective organizational skills with the ability to manage and prioritize workload whilst working as part of a team in a fast paced environment.
  • Take ownership and display the ability to follow through with departmental objectives whilst taking into account risks involved in daily processing.
  • Well-developed problem solving skills, results-orientated driven.
  • Capacity to think laterally and understand the big picture.

Preferred qualifications, capabilities, and skills:

  • Foreign Exchange (FX) and Foreign Exchange Options (FXO) experience is desirable, although not essential
  • A good working knowledge of the Global Transfer Policy would be an advantage.