JPMorgan Foreign Exchange – Client Service Analyst 

United States, Delaware 

218408068

Job Summary:

Job Responsibilities:

• Manage day to day responsibilities involving confirming deals, and settlement instructions with clients within the deadlines.
• Ensuring that all new transactions are economically affirmed in a timely manner, specifically using Foreign Exchange (FX) industry standard applications.
• Working with internal partner to ensure legal confirmations are returned to the bank in a timely manner.
• Promoting automated solutions to clients, demonstrating and supporting these platforms.
• Identifying issues and investigating root cause, escalating within an appropriate time frame.
• Establishing an excellent relationship with Clients, Front Office, Middle Office and other internal clients.
• Initiating and participating in process improvement initiatives.

Required qualifications, capabilities, and skills:

• Experience in an operational / financial services / customer services environment.
• Effective organizational skills with the ability to manage and prioritize workload whilst working as part of a team in a fast paced environment.
• Take ownership and display the ability to follow through with departmental objectives whilst taking into account risks involved in daily processing.
• Well-developed problem solving skills, results-orientated driven.
• Capacity to think laterally and understand the big picture.

Preferred qualifications, capabilities, and skills:

• Foreign Exchange (FX) and Foreign Exchange Options (FXO) experience is desirable, although not essential
• A good working knowledge of the Global Transfer Policy would be an advantage.