Citi Group Client Service Analyst - Foreign Exchange hybrid 

United Kingdom, England, London 

187523793

Organization Overview:

Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm and our reputation.

We work closely with our external global peers, partners and regulators, and play an integral part in leading an agenda at the forefront to optimise and streamline processes, and drive strategy across our industry.

Key Responsibilities:

• Provide a proactive service role to our clients and a supporting role to the FX PB Client
• Executive team in the daily processing, monitoring, and reconciliation of all FX transactions
• Main point of contact for client / administrator operational inquiries

• Monitoring of all FXPB clients related trading within the FXPB matching system
• Participate in the reduction of erroneous errors
• Help Optimize trading flows by seeking operational efficiency
• Liaise with our FX Operations teams globally

Development Value:

• Client service skills, development, and exposure to clients/business
• Develop an in-depth knowledge of the products, markets and processes being supported
• Exposure to products supported by the Prime Brokerage Middle Office – cross training
• opportunities for Futures and OTC clearing Prime Brokerage and other derivative products
• Enhancing communication and organizational skills. Meeting targets set within the group and
• interacting with a wide spectrum of people to achieve these skills

Qualifications:

• Demonstrated success solving problems proactively
• Proven ability to quickly understand and critically assess complex processes
• High degree of accuracy and attention to detail
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Displays a well-developed ability to schedule work and understand relative priorities.
• Building positive working relationships and working with team members to understand the root cause of an issue in a timely and effective manner.

Req Qualifications:Knowledge/Experience:

• Client service experience essential
• Middle Office or Operations background
• Exposure to FX products / solutions as well as other product areas of the Bank
• Work experience in the Financial Services Industry
• Displays a well-developed ability to schedule work and understand relative priorities.
• Building positive working relationships and working with team members to understand the root cause of an issue in a timely and effective manner.

Skills:

• Computer literate - Ability to quickly grasp several in house systems including Microsoft office applications.
• Strong communication and diplomacy skills to communicate effectively across the organization.
• Resolve complex problems where the analysis of situations or data requires
• an in-depth evaluation of basic procedures and industry standards.
• Think clearly and concisely in challenging situations
• Attention to Detail
• Risk Awareness
• Teamwork
• Planning and Organizing
• Relationship Building

Education:

• Bachelor’s degree/University degree

Time Type:

View the " " poster. View the .

View the .

View the